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Friday, August 29, 2014

BUFFALO — Better Business Bureau serving Upstate New York is warning Western New York consumers to check before hiring America’s Windows & More of Depew, which has unanswered complaints and an "F" rating with BBB.

America’s Windows & More has been in business since 2011. Its website says the company sells and installs replacement windows and doors. The company has an F rating with BBB for the following reasons:
  • 15 complaints filed against business (2012-2014)
  • Failure to respond to 2 complaints filed against business
  • 2 complaints filed against business that were not resolved
  • 5 serious complaints filed against business
  • Length of time business has taken to resolve complaint(s)
“It’s always a concern when a company becomes unresponsive to our resolution efforts,” said Warren Clark, President of Better Business Bureau serving Upstate New York. “BBB will continue to work toward resolving the complaints and we encourage other consumers who have dealt with this company to call our office.”

Consumers from Lockport to Java Center say that America’s Windows & More took deposits and never showed up to do the work, or did shoddy or insufficient work.

One consumer told BBB he ordered windows, the company deposited his check, and never showed up. Another consumer says he’s been waiting 11 weeks for the company to show up with his replacement windows, and is getting no response when he calls. Some consumers have been waiting over a year for a resolution to their complaints, and in several cases, the company has been unresponsive.

Consumers who did received their orders tell BBB the work was done incorrectly, the windows were sealed either improperly or not at all.

The owners previously ran Window Depot USA-Buffalo, and had similar complaints on file with BBB.

BBB investigators contacted America’s Windows and More several times to address the complaints but received no response. Also, requests by BBB for business background information and complaint resolution went unanswered. Calls to the company’s Transit Road location in Depew were not answered.

Before making any home improvement decisions, BBB offers the following tips:
  • Solicit at least two or three bids. Find prospective contractors based on the same building specifications, materials, labor and time needed to complete the project. Compare costs before making a financial commitment toward any home improvement project.
  • Never let a contractor pressure you into making a fast decision. A reputable contractor will recognize that you need time to consider many factors when deciding which contractor to hire. 
  • Employ a contractor with an established business in your area. Ask for references and do your homework. Be wary of door-to-door solicitations.
  • Look up the company’s BBB Business Review. Go to and check out a company’s BBB rating, history of complaints and how they responded to complaints, if any. 
  • Verify contractor’s license and insurance. Look into the contractor’s standard of work and his professional affiliations, verify insurance, and check to see if they need to be licensed. 
  • Get everything in writing. Do not allow any work to start without a signed written contract that includes all verbal promises that were made by the contractor. Be sure that the contract includes a start and completion date, a breakdown of the cost and information about the contractor, including license number, street address and phone number. 
  • If you are asked to pay for the entire job up-front, it’s a red flag. Arrange for payments to be made as parts of the job are completed.
  • BBB suggests a three payment cycle. A first payment after signing the contract, the second payment at a midpoint and final payment after the job is done to your satisfaction. Homeowners should pay by credit card whenever possible. Never use cash. 

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